ActiveWrap values its customers and upholds a 100% satisfaction guarantee policy to all ActiveWrap direct customers. If you are not satisfied with your purchase and you have purchased directly thru activewrap.com you are eligible to return it within 7 days. Please remember that all items must be returned in original and unused condition. Every ActiveWrap is complete with a full one year warranty under normal wear conditions. We will have record of your date of purchase.
*Exception To Warranty- If you have purchased from an Amazon or Ebay seller who has discounted an ActiveWrap below our company minimum advertised price you are void of any warranty or return thru ActiveWrap. Any discounted sale of merchandise is deemed an unauthorized sale.
Processing Returns and Exchanges
We will refund your item purchase price upon receipt of your item. Unfortunately, we cannot refund shipping or return postage unless it is a warranty defect return. This includes wrong size ordering.There will be a 10% restocking fee for any non-defect items
If you exchange your item we will not charge any additional shipping for your purchase. If you need to exchange for size please contact us direct for a return authorization number and follow the instructions below:
SIZE EXCHANGE ONLY - 3 easy steps
ActiveWrap Inc Returns/Exchange 14 Goodyear Ste 115 Irvine, CA 92618
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““A special thanks to the team at Active Wrap for sending me an elbow wrap while I was injured. It made icing a lot easier and more convenient than ever during my recovery!””
Matt Dominguez-Florida Marlins