Detailed FAQs

Which Do I Choose...Long Duration Ice or Ultra Flex Ice & Heat Packs?

We Recommend Ultra Flex Ice & Heat Packs if:

  • You want flexibility- freedom to move while using for both cold and hot therapy.
  • You that want the lightest and softest elastic ice and heat pack on the planet.
  • You want ultimately moldability to contour the pack to your body.
  • You are looking for up to 40 minutes of cold (not just cool) therapy.
  • You do not have thick post-op dressing that may limit the cold or heat effects.

We Recommend the Long Duration Ice Packs if:

  • You want long-lasting cold therapy for 2-4 hrs (depending on pack size).
  • You want an ice pack that can still have flex without sacrificing deep, long-lasting cold therapy.
  • Your are pre-or post- surgery and want to own a cost-effective, portable, easier alternative to a cold therapy machine.
  • You are a healthcare provider that wants to save your facility and patients money without sacrificing positive outcomes.

What makes ActiveWrap Ultra Flex Ice Packs Different?

The ActiveWrap Ultra Flex advantage is our "no flow/ no leak" elastic gel pack composition.

  • No-Flow / No-Leak Gel Ice Pack – keeps cold therapy uniform and consistent, preventing bare spots or shifting.
  • Flexible & Soft Design – lightweight reusable ice pack with UltraFlex non-migrating gel for comfort and contouring straight out of the freezer.
  • Long-Lasting Cold with Heat Capability – retains cold longer and doubles as a hot and cold pack for injuries.
  • 1-Year Leak-Proof Guarantee – every pack is built to last and backed for 1 year for your peace of mind.
  • Modular & Reusable System – easily replace or swap UltraFlex packs of similar size between different ActiveWrap wraps.
  • Non-Toxic Gel- 100% food grade gel, latex-free & FDA registered

Collapsible row

Collapsible row

Collapsible row

Warranty Policy

                                                                               

Warranty/Return Policy

ActiveWrap values its customers and upholds a 100% satisfaction guarantee policy to all ActiveWrap direct customers. If you are not satisfied with your purchase and you have purchased directly thru activewrap.com you are eligible to return it within 30 days. Please remember that all items must be returned in original and unused condition. Every ActiveWrap is complete with a full one year warranty under normal wear conditions. We will have record of your date of purchase.

Processing Returns and Exchanges
We will refund your item purchase price upon receipt of your item. Unfortunately, we cannot refund shipping or return postage unless it is a warranty defect return. This includes wrong size ordering.

If you exchange your item we will not charge any additional shipping for your purchase. If you need to exchange for size please contact us direct for a return authorization number and follow the instructions below:

SIZE EXCHANGE ONLY - 3 easy steps

    • Place compression wrap only in a clean plastic bag (keep your hot/cold packs, retail packaging and instructions ).This will reduce ship weight and you can still use them in the interim.
    • Mail wrap only via Fed Ex Ground or USPS depending on your area.
    • Upon receipt we will exchange your new size wrap and you will be on your way

Mail to:

ActiveWrap Inc Returns/Exchange 26439 Rancho Parkway South. Ste. 150, Lake Forest, CA 92630

 Email:

Sales@activewrap.com

CS@activewrap.com